• "Tell me again. My package went through the car wash. How many times?"

• "How did this skid get here? Dragged on a chain behind your combine?"

• "I'm just a bit surprised that it took only eight weeks for these urgent refrigerated medical supplies to clear the customs."

• "This is your best guess? This pizza -box-thick contains what was used to be a gross of mercury vapor bulbs?"

• There are more international shipments than ever.

• Your packages are going through more "hands" and must comply with an increasing number of often overlapping regulations.

• More of your freight is going via air.

• There are more drop ships.

• The average value of your package is increasing.